Privacy policy

Last updated: February 6, 2025

This Privacy Policy describes how Savanna Paws (the "Site," "we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from savannapaws.com.au (the "Site"). It also applies when you otherwise communicate with us regarding the Site (collectively, the "Services").

For the purposes of this Privacy Policy, "you" and "your" refer to users of the Services, whether as a customer, website visitor, or any other individual whose information we collect.

By accessing or using the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please do not use our Services.

1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

  • Changes in our data practices,
  • Legal or regulatory updates, or
  • Other operational needs.

When we make changes, we will:

  • Post the updated Privacy Policy on the Site,
  • Update the “Last updated” date, and
  • Take any additional steps required by law.

2. How We Collect and Use Your Personal Information

A. Information We Collect

We collect different types of personal information, depending on how you interact with us.

1. Information You Provide Directly

This includes:

  • Contact Details: Name, address, phone number, and email.
  • Order Information: Billing/shipping address, payment confirmation, and order history.
  • Account Information: Username, password, and security questions.
  • Customer Support Data: Any information you submit when contacting us.

Note: Some Site features may require you to provide certain personal information. If you choose not to provide this information, some features may not be accessible.

2. Information Collected Automatically ("Usage Data")

We use Cookies and tracking technologies to collect:

  • Device Information: Browser type, operating system, and IP address.
  • Usage Data: Pages viewed, time spent on the Site, and navigation behaviour.

For more information on Cookies, see the "Cookies" section below.

3. Information from Third Parties

We may receive information from:

  • Shopify (e-commerce platform provider)
  • Payment processors (to facilitate transactions)
  • Marketing partners (for advertising and analytics purposes)

All third-party data is handled in accordance with this Privacy Policy.

3. How We Use Your Personal Information

We use personal information to:

A. Provide and Improve Our Services

  • Process payments and fulfill orders
  • Manage customer accounts
  • Arrange shipping and handle returns/exchanges
  • Improve user experience and website functionality

B. Marketing & Advertising

  • Send promotional emails, SMS, or mail (you can opt-out anytime).
  • Display personalized advertisements based on your interactions with our Site.

C. Security & Fraud Prevention

  • Detect, investigate, and prevent fraudulent, illegal, or malicious activity.
  • Account Security: Users are responsible for safeguarding their login credentials.

D. Customer Support

  • Respond to inquiries
  • Address disputes
  • Improve service quality

4. Cookies & Tracking Technologies

We use Cookies to enhance your browsing experience.

  • Cookies help remember your preferences, analyze usage trends, and personalize content.
  • Some third parties (e.g., Shopify, marketing partners) may also place Cookies on our Site.

Managing Cookies

You can:

  • Adjust your browser settings to disable Cookies.
  • Visit Shopify’s Cookie Policy for details.

⚠ Note: Disabling Cookies may affect certain Site functionalities.

5. How We Share Personal Information

We do not sell your personal data, but we may disclose it in the following cases:

A. Service Providers

  • IT management
  • Payment processing
  • Cloud storage
  • Customer support

B. Business & Marketing Partners

  • Used for advertising, analytics, and business operations.
  • Partners must comply with their own privacy policies.

C. Legal Obligations & Security Reasons

  • To comply with legal requests (e.g., subpoenas, government regulations).
  • To protect against fraud, security risks, and illegal activity.

6. Third-Party Websites & Links

Our Site may contain links to external websites. We do not control third-party privacy practices and recommend reviewing their policies before sharing any information.

7. Children's Privacy

  • Our Services are not intended for children under 16.
  • We do not knowingly collect personal information from minors.
  • If you believe a child has provided us with data, contact us to request deletion.

8. Security & Data Retention

  • We implement industry-standard security measures.
  • However, no system is 100% secure—use caution when sharing sensitive data.
  • Data is retained only as long as necessary for:
    • Order fulfillment
    • Legal compliance
    • Fraud prevention

9. Your Rights & Choices

Depending on your location, you may have the right to:
✅ Access: Request a copy of your data.
✅ Delete: Ask us to delete personal information.
✅ Correct: Update inaccurate details.
✅ Opt-Out: Decline marketing emails (unsubscribe option available).
✅ Restrict Processing: Limit how we use your information.

To exercise these rights, contact us at:
Email: hello@savannapaws.com.au

We will process requests in accordance with applicable laws.

10. Contact Information

For questions about our Privacy Policy, reach out to:

Email: hello@savannapaws.com.au
ABN: 27 540 905 947